Sign in with a Pro plan, open Software solutions, and start Queue and appointments as its own website desk. The screens use the Tula Books look.
Queue and appointments is a Pro website desk on MyStreetBiz, in the same family as Vehicle GPS Tracking. It is not Tula Till, Tula Books or Social and Marketing. Those three still open in the business suite. Queue has its own door at Software solutions, its own tables, and one desk per signed-in Pro account.
A Free, Go or Plus plan can open Files, Docs and the other workspace apps when the plan includes them. Those plans cannot open Queue and appointments. The desk is not listed in the Android or iOS app under More. If you open the door in a phone browser, the website still serves it. Visitors who receive your public visit link can take a number or book a free slot on a phone without signing in. That visit page is not the staff desk.
You need a verified email. Unverified accounts are asked to confirm the address before the desk will open.
Sign in, then open Software solutions in the header. On a wide screen the menu has three panes. Queue and appointments sits with the other Pro desks in the middle pane, next to Vehicle GPS Tracking, not inside Tula Books and not inside Nirmaan.
On a phone browser, open More. Software solutions is one row. If the account is not on Pro, the Pro group is one row with a Pro badge and it opens the Software solutions hub. If the account is on Pro, Queue and appointments appears as its own card.
You can also open Software solutions at the hub. The hub lists workspace apps first. Queue and appointments has its own card with the Pro website-only label. Quotes & Invoices and Accounting stay on their existing Tools addresses.
Choose Queue and appointments. The website checks that you are signed in and that the plan is Pro. If both are true, it opens the desk on this site. It does not start a Tula Till, Tula Books or Social and Marketing session and it does not send you into the business suite.
The desk opens as its own packaged app, like Tula Books: a left-hand rail, an app bar with the desk name, and no MyStreetBiz header or footer. Visitors who open a visit link still see the ordinary website header.
The rail groups Counter, Bookings and Setup.
Find a visit in the app bar filters the lists on the page. Press the slash key to jump to it.
There is one desk for the account. There is no organisation picker.
Add at least one service with a duration in minutes. The wait time shown to staff and to visitors is waiting people multiplied by that duration. The page labels it as an estimate from the last times you set. It is not live traffic and it is not a verified open status.
Add the people or chairs who take visits. Set opening hours for each day of the week. A closed day has no free slots. Then open Booking page and copy the visit link.
If you see the Software solutions hub instead of the desk, the account is not on Pro or the email is not verified. Open billing to check the plan. The Android and iOS apps will not open the staff desk; use the website. Help & support can look up the account if the Pro plan is active and the door still refuses.
If the steps did not solve it, open a ticket from Help & support, or read the Safety Centre if something looks wrong.
