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Sell
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Services & Businesses
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Bizit
B2B
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Products
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Shouts
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MyStreetBiz docs
Using MyStreetBiz
Troubleshooting
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Troubleshooting
Troubleshooting
One problem per page, with the fix and where to go next. 81 pages.
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Account and sign-in
App and devices
Messages and calls
Posting and photos
Orders and payments
Search and discovery
Account and sign-in
17 pages
You cannot change your username
A username can be changed only once, and only when it was assigned at Google sign-up. Read the note on your profile and learn what you can do instead.
Account deletion code is rejected
The deletion code has six digits, lasts 15 minutes and locks after five wrong tries. Here is what each rejection message means and what to do.
Account deletion stops at an open membership or payment
Deleting an account waits while a membership or payment is still open. Learn what to finish first and how to start the deletion again.
Google sign-in ends with an error
Read the message that Google sign-in shows, understand which check stopped it, and choose the right next step, including email sign-in.
New password is refused as weak or breached
New passwords need 8 to 30 characters, must pass a strength check and must not appear in known breach data. Here is how to choose one.
Password reset email does not arrive
The reset screen says to look for a link whatever you typed, so learn which accounts get a reset email and when requests are skipped.
Password reset link no longer works
Reset links expire after one hour, work only once, and stop working after a reset. Here is how to get the newest link and set the new password.
Sign-in asks you to verify your email first
The message means your email address is not confirmed yet. Resend the link, use only the newest one, and check spam before you try again.
Sign-in says this account is blocked
A blocked account cannot sign in. Learn how to read the date and reason in the message, and how to ask for a review.
Sign-up says an account with this email exists
The sign-up form refuses an email that already has an account. Learn what to do next and what happens to sign-ups that were never confirmed.
Signed out after a period without activity
MyStreetBiz signs you out after 12 hours with no activity. Learn the message you see, what counts as activity, and how to sign back in.
Sign-in says too many attempts were made
The sign-in form pauses after five attempts from one network within five minutes. Learn what the message means and how to get back in without making it worse.
Recent activity shows a sign-in you do not recognise
See what Recent activity lists, the steps to lock out a session you do not know, and when to open an urgent account ticket.
Username is already in use
Learn why a username is refused at sign-up or on your profile, what the format rules are, and how to choose a name that is free.
Verification email does not arrive
Check the address on your account, look in spam, and resend within the limit. Learn what the sending error on the sign-in page means.
Verification link has expired or was already used
Verification links work once and expire after 24 hours. See how to request the newest link and why an older one stops working.
Sign-in says the email or password is incorrect
Check the email and password you typed, reset the password if you cannot recall it, and learn why the site shows one message for both mistakes.
App and devices
12 pages
App lock keeps asking you to unlock
How the Require device authentication setting locks MyStreetBiz, why it asks again, and how to unlock or switch the lock off.
Call asks for phone-account access on Android
Why an Android call asks for phone-account access, what the Allow button does, and what to expect if you decline.
Camera is off for MyStreetBiz when you add a photo
Learn what the camera permission messages mean in the app, how to turn camera access on, and when to pick a photo from your gallery instead.
The iOS app is not available yet
The iPhone app is not on the App Store yet. Here is what to use on an iPhone in the meantime and how to avoid fake iPhone downloads.
Links open in the browser instead of the app
Learn which MyStreetBiz web addresses open in the Android app, why some links open in a browser, and what to try when a link opens the wrong place.
Microphone is off for MyStreetBiz when you record
See how the app asks for microphone access for voice notes, what each message means, and how to record once access is turned on.
Nearby results need location turned on
The app needs location to show places near you. Here is how to allow it, or search by city or PIN code instead.
Offline banner stays on screen
What the You’re offline banner means, what needs a connection, and how the app catches up once the connection returns.
Phone alerts for messages do not arrive
Alerts on the phone itself are not live in the app yet. Learn how to find new Messages and Requests in the app, and what email notices can still do.
Reconnect screen says you are still signed in
What the reconnect screen means, why it does not ask for your password, and how to get back to your account once the connection returns.
A tool says to use a desktop or large screen
Some tools are built for a computer's larger screen and are not shown in the app. Here is what the notice means and what to do instead.
Update required screen will not close
The app shows a full-screen Update required notice when its version can no longer continue. Use the Update button to open the official store page.
Messages and calls
12 pages
Call will not start
The messages a call shows when it cannot start, the microphone and camera permissions it needs, and what to check before you try again.
Report does not send from a conversation
How to report a contact, a group or one message from Messages, what the reason box needs, and what the messages after you submit mean.
Could not unblock this person
How blocking works in Messages, what the blocked list shows, and what to do when unblocking fails or the block does not seem to lift.
Document or file is refused in Messages
Which document and file types Messages accepts, the size limit for each one, and what the refusal messages mean.
Message request has no reply yet
A first message sits in Requests until the other person replies, deletes or blocks it. Here is what each side sees and what to do next.
Message shows Not sent
What the Not sent label means on the website and in the app, how a retry avoids duplicate messages, and how unsent text is kept.
Message will not send in this chat
The messages Messages shows when a send is refused, what each one means, and what to check before you try again.
New messages appear only after a refresh
How often an open conversation checks for new messages, what speeds it up, and what to do when a message is still missing.
No Call button in a group chat
Group chats are text-only, so they have no Call or Video button. Here is how to start a call from a one-to-one chat instead.
Photo attachment fails to send
Why a photo in Messages fails, the size and crop messages it can show, and how to send a smaller or simpler photo instead.
You are sending messages too quickly
The send limits in Messages, what each message means, and how to keep a conversation moving without hitting them.
Video cannot be attached in Messages
Video is not available in Messages. Here is what the message means and what to send instead.
Posting and photos
19 pages
Job post does not appear in Jobs
A job shows in Jobs when it is published, has passed the checks and its application deadline has not passed. Check each of these in My Jobs.
Photo says it could not be opened in your browser
The browser must open and shrink each photo before it is sent. When it cannot, try a JPG copy or another browser before you give up on that photo.
Photo is held for review and not shown
A photo marked Needs review, or a notice titled Upload needs review, is held back while it is checked. Do not upload it again, and ask Help & support if it stays held.
Photo says it is larger than 10 MB
A photo over 10 MB is refused before the browser shrinks it. Pick a smaller copy of the same photo, and the post keeps its other images.
Photo says it is not a supported image
Product photos must be JPG, PNG, WebP or AVIF, and some pickers offer fewer types than others. Save a supported copy and choose it again.
Photo upload fails with Could not upload image
Read the message under the photo picker, check your connection and the file, then add the failed photo again without touching the rest of the post.
Photos are not kept when you save a draft
Draft saves keep your text but not selected photos. Publish to upload new photos, or add them on the edit page once the post exists.
Post is refused by the automated safety checks
A new Product post can be refused when its title or description trips a safety check. Edit the wording, save a draft, then publish again or ask for a review.
Private draft is missing or shows older text
Private drafts save 1.5 seconds after you stop typing. Learn why a draft can be missing, out of date or refused, and how to get the latest text back.
Product images stop at your plan limit
The Item images box stops accepting photos once a Product post reaches its plan limit. Remove a photo you do not need, or check Plan & usage first.
Product photo gets an Upload rejected notice
A Product photo that uploads can still be removed after its checks. Read the notice, fix the cause it names, and upload a different photo.
Product post edit does not save
Read the message above the Product post form, because a save can stop at the post, at the delivery settings or at the publish limit. Fix that part and save again.
Product post does not appear in search
A Product post shows in Products search only after it is published and has passed review. Check its status, then search by its exact title.
Product post will not publish on your plan
Your plan's live Product post limit is full, so publishing is locked. Archive a post or upgrade, then publish the saved draft again.
Real Estate photo shows Not approved
A Real Estate photo tile that says Not approved is hidden from other people. Remove that photo and add a clear one of the property you are offering.
Real Estate post does not appear in search
A Real Estate listing leaves search when it is archived, paused for an unconfirmed availability, or held back. Check My Properties for the reason.
Saved draft could not be loaded
When a form cannot fetch your private draft, it stays empty and shows a message. Reload the draft, reload the page, and copy any text you still have.
Services & Businesses profile does not appear in search
A business profile appears in Services & Businesses search after it is published and passes the checks. Read the note on My Business Profiles first.
Video cannot be added to a post
Video uploads are not available on MyStreetBiz. Remove the video, add photos instead, and describe the item in the post text.
Orders and payments
13 pages
Charged but my plan is not active
A plan changes only after PayU confirms collection. Check Payment history, open Membership & Billing once, then contact support with the payment reference.
Credit note does not appear
A credit note is issued for a refund of a membership invoice. If none is listed, no refund has been recorded. Check Refund credit notes and contact billing support.
International card is not accepted for membership
Paid membership checkout needs an Indian billing country, and international PayU payments are not set up. Razorpay and automatic renewal are not available.
Membership did not renew automatically
Membership renewals are bought by you, not charged automatically. Buy the next term before your current access ends, and it adds to your current access.
Membership invoice does not appear
An invoice is issued when a membership payment is recorded as paid. Check Payment history and Invoices, then contact billing support with the payment reference.
Membership payment says it is being confirmed
While PayU confirms a membership payment, your plan does not change. Do not pay again, and check Membership & Billing once the confirmation has had time to arrive.
Membership payment was not completed
A membership payment that PayU did not collect leaves your plan unchanged. Check Payment history, look at your bank, then try again only when no money has left.
Order shows the status Cancelled
A cancelled order stays in your list with a reason. Read who cancelled it and why, then place a new order only if you still want the item.
Order will not place at checkout
Read the message on the cart checkout, fix the one detail it names, and place the order again. Check Orders before you try a second time.
Payment proof is waiting for the seller
Waiting for seller means the seller has not yet checked your payment or accepted the order. Read the next step on the order before you pay or add anything else.
Payment proof will not upload
Payment proof must be a JPG, PNG, WebP or PDF up to 10 MB, and an order holds three files. Fix the file or the count, then add the proof from Orders.
Seller has not accepted my order
An order waits for the seller's decision. After seven days without one, a quote is marked expired. Message the seller, then cancel or place a new order.
Seller rejected my payment proof and order
A seller can reject a waiting order with a reason, which cancels it. Read the reason on the order, then decide whether to place a new order or contact Help & support.
Search and discovery
8 pages
All search does not show a result I expect
The All search gathers public results from every section but takes only a phrase and one place. Use the section search when you need its filters, or the category.
Cannot find a business or seller by name
Search reads a business name, description and services, and a Product post title and description. Try the name alone, then add filters.
Location is detected in the wrong place
Near you uses the position your device reports, rounded for search. Address lookup in a form is a separate step. Check each one before you publish or search.
Near you cannot find my location
Near you needs your browser's permission and a secure page. Turn location on for the site, then try again, or search by city or locality instead.
No results when I search near me
A distance search only finds posts that have a map location, inside the distance you chose. Check the filters, widen the distance, or search by place instead.
Results show a place I did not choose
The search reads place words at the end of your query and may match the wrong place or PIN code. Use one place at a time, and pick the right entry when a list appears.
Results are in an order I did not expect
Results follow the sort you chose and the default order of each section. Choose Nearest or Newest on purpose, and read why each result is shown.
Saved search does not send an alert
A saved search alerts you about new posts, once every six hours at most. Check the saved search, your notification settings and whether the new post matches its filters.
